Refund and delivery
Delivery is an outcome, not a generated file.
These draft principles describe how scope, supported input, useful output, duplicate payments, and failed delivery should be handled.
Confirm scope before processing
The supported input, output format, limits, exclusions, and validation approach should be clear before processing starts. If an input is materially outside the published scope, it may be rejected rather than forced through an unsuitable workflow.
State the delivery format
For the first proposed service, the intended delivery consists of a structured CSV, validation information, and an exception report where applicable. The secure delivery route and timing will be published after the test workflow is complete.
Unsupported or risky inputs
Password-protected, handwritten, unreadable, unauthorized, unsafe, or materially out-of-scope files may be rejected. A customer should be told why the input cannot proceed without exposing internal security controls.
Unresolved source content
Missing, conflicting, unreadable, or uncertain source content may be returned in an exception report rather than guessed. An exception is not automatically a delivery failure when it is handled as stated in the agreed specification.
Failed or unusable delivery
A digital output is not treated as successfully delivered merely because a file was generated. A failed, corrupted, inaccessible, materially incomplete, or unusable delivery should be reviewed against the confirmed scope, source material, validation results, and available recovery options.
Intended remedy order
- Confirm whether the delivered output materially failed the agreed specification.
- Attempt correction or reprocessing.
- If correction is not reasonably possible, review the affected order for a refund under the final published policy.
Duplicate payments
When payments are enabled, confirmed duplicate charges for the same intended order should be corrected through the payment provider and recorded consistently across payment and order states.
Refund decisions
Final refund eligibility will account for applicable law, whether processing began, whether the input was supported, whether the agreed output was delivered, validation failures, and any material difference from the published scope.
No refund deadline or automatic eligibility rule has been approved. Final eligibility, timelines, and refund rules will be published before payments are enabled.
Contact
Future delivery or refund questions should be sent to signaloperationslab@outlook.com with the relevant non-sensitive order reference. Do not email payment-card details, credentials, or confidential source files.